FAQ
Click the links below to get answers to frequently asked questions.
Clean
Cruelty Free
Vegan
Common Questions
Yes! Every Abelin product is formulated without any animal-derived ingredients.
Making your Abelin product is as easy as abc.
1. Fill your Forever Bottle with warm water to the line
2. Add concentrate pouch.
3. Shake for 5-8 seconds.
This process ensures you always have fresh, effective skincare while reducing packaging waste.
After mixing, your product is ready to use. Products with a thicker consistency ( cleanser) will continue to thicken for 5-10 mins after mixing.
Our self care concentrates are designed, formulated and handmade in Kelowna, BC. Canada.
Our products have a shelf life of 24- 30 months. We suggest keeping our products in a dry place and away from direct sunlight and any heat sources.
Potable (drinkable) water. Any water clean and safe enough to drink, works.
5-8 seconds works! If there are tiny lumps, you can shake for another 5 secs.
Who it is suitable for
Yes, Abelin’s products are formulated to be gentle and effective for all skin types. Our clean, vegan, and fruit-based formulations are designed to address a variety of skin concerns without causing irritation. However, if you have specific skin conditions, we recommend consulting with a dermatologist before trying new products.
Sustainability
Abelin’s products are designed with sustainability in mind. Our refillable bottles are built to last a lifetime, reducing single-use plastic waste. Our water-free concentrate formulas minimize our carbon footprint during shipping and storage. By using Abelin, you’re not only taking care of your skin but also helping to protect the planet
Our concentrates are highly potent formulations that you mix with water in our refillable bottles. This approach not only cuts down on packaging waste but also reduces the carbon footprint associated with shipping heavier, water-filled products. Simply pour the concentrate into your bottle, add water, and shake—your product is ready to use!
Yes, Abelin's products are crafted with eco-friendly ingredients and packaged in sustainable materials. We prioritize using natural, biodegradable ingredients that are gentle on both your skin and the planet.
Absolutely. We are dedicated to sourcing ingredients ethically and sustainably. We work with suppliers who share our commitment to environmental responsibility and fair labor practices.Our self care concentrates are designed, formulated and handmade in Kelowna, BC. Canada.
Join us in our mission by choosing Abelin products and spreading the word about our sustainable practices. Follow us on social media for tips on reducing waste and protecting your skin from pollution. Together, we can make a positive impact on the environment.
Our refillable bottles are designed to last a lifetime, but if you ever need to recycle them, they’re made from recyclable materials. Additionally, our refill packaging is minimal and recyclable. Check your local recycling guidelines for specific instructions.
Refillable bottles significantly reduce the amount of single-use plastic waste that ends up in landfills and oceans. By reusing a durable bottle and refilling it with our concentrates, you contribute to a circular economy, where resources are reused rather than discarded.
We use recyclable materials for our packaging and offer refillable bottles to reduce waste. Our concentrates come in minimal, recyclable packaging to further decrease environmental impact. We also continuously seek out innovative ways to make our packaging even more sustainable.
We are committed to reducing our carbon footprint by:
- Using lightweight, compact packaging that requires less energy to transport.
- Sourcing ingredients responsibly and locally whenever possible.
- Implementing energy-efficient practices in our production processes.
Yes, our packaging is designed to be recyclable.
We encourage you to follow your local recycling guidelines to ensure that our packaging is properly processed and recycled.
Pollution FAQ
Pollution refers to harmful substances in the air, such as particulate matter, ozone, and heavy metals. These pollutants can penetrate your skin, causing oxidative stress, inflammation, and damage to your skin barrier. This can lead to premature aging, acne, dullness, fine lines, and irritation.
Yes, pollution can clog pores with dirt and toxins, leading to increased oil production and inflammation. This creates a perfect environment for acne to develop.
The most harmful pollutants to the skin include:
- Particulate Matter (PM): Tiny particles that can penetrate the skin barrier, causing inflammation and oxidative stress.
- Ozone (O3): A reactive gas that can deplete antioxidants in the skin, leading to damage.
- Nitrogen Dioxide (NO2): Can weaken the skin’s barrier function and lead to increased sensitivity.
- Polycyclic Aromatic Hydrocarbons (PAHs): Can cause cellular damage and contribute to the development of dark spots and wrinkles.
Yes, Abelin products are designed to be gentle and effective for all skin types, including sensitive skin. Our formulations are free from harsh chemicals and are enriched with soothing ingredients to calm and protect your skin.
Absolutely! Abelin products are safe for daily use and provide continuous protection against pollution. Incorporate our cleanser, serum, and moisturizer into your daily skincare routine for the best results.
Pollution triggers the production of free radicals, which cause oxidative stress. This stress breaks down collagen and elastin, essential proteins for maintaining skin firmness and elasticity. The result is premature aging, characterized by fine lines, wrinkles, and sagging skin.
Pollution particles can settle on your skin, creating a layer of grime that blocks your skin’s natural radiance. Additionally, pollution-induced oxidative stress can damage skin cells, resulting in a lackluster complexion.
You can protect your skin from pollution by:
- Cleansing: Remove pollutants from your skin’s surface with a gentle cleanser.
- Moisturizing: Strengthen your skin’s barrier with a hydrating moisturizer.
- Using Antioxidants: Incorporate antioxidants like Vitamin C into your routine to neutralize free radicals.
- Sunscreen: Protect your skin from UV damage, which can exacerbate pollution-related issues.
Abelin’s skincare products are specifically formulated to combat pollution’s effects. Our products contain powerful antioxidants, hydrating ingredients, and pollution-fighting actives to:
- Neutralize Free Radicals: Protect your skin from oxidative stress.
- Strengthen the Skin Barrier: Improve your skin’s resilience against pollutants.
- Rejuvenate and Repair: Restore your skin’s natural radiance and health.
You can seamlessly incorporate Abelin products into your routine:- Cleanser: Use daily to remove pollutants and impurities.- Serum: Apply after cleansing to deliver concentrated antioxidants and hydration.- Mask: Use 1-2 times a week for an extra boost of pollution protection and skin rejuvenation..
Shipping & Returns FAQ
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days
Unfortunately, we only ship to Canada and United States.
If your package is lost or damaged, please contact our customer support team at [support email] with your order number and details. We will work with the carrier to resolve the issue and ensure you receive your products.
To return a product, please follow these steps: Contact our customer support team at info@abelincare.com to initiate the return process.
Pack the item securely in its original packaging, including any accessories, manuals, and documentation.Ship the package to the address provided by our customer support team.
If you received the wrong item or your item is defective, please contact our customer support team at info@abelincare.com with your order number and details. We will arrange for a replacement to be sent to you as quickly as possib.
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive a confirmation email once your refund has been processed.
Shipping costs vary based on your location and the shipping method you choose. Standard shipping is free for orders over $50. Expedited shipping rates will be calculated at checkout.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund.
Refunds will be issued to the original method of payment. If you paid by credit card, the refund will be credited to your account. If you paid via another method, please contact our customer support team for further assistance.
We accept returns of opened and gently used products as long as they are returned within 100 days of receipt.
Please ensure the product is in its original packaging and includes all accessories and documentation.
es, we offer exchanges for defective or incorrect items. Please contact our customer support team at info@abelincare.com to initiate an exchange.