Get Answers!

Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand.

Making your Abelin product is as easy as abc.

1. Fill your Forever Bottle with warm water to the 'fill line'

2. Add concentrate pouch 

3. Shake for 5-8 seconds.

For a visual guide, view our How it Works page.

Your 100% satisfaction is important to us. We offer a 30-days Refund & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund or exchange. Your choice!
• Timing: we offer a 30-days Return & Exchange Policy since the day the item was received by you.
• For returns or exchanges, please email info@dabelincare.com with the subject 'Returns' or 'Exchange' and include your order number, name, and the reason for the return/ exchange.

Abelin currently ships to the following countries:

• United States (Including Alaska, Hawaii, and Puerto Rico)

• Canada

Skip refill or change frequency—

You can skip refills from your account page, go to the "shipment frequency" tab. There you can change the delivery frequency or skip refill. You can also email us to help set it up for you. Email us at info@abelincare.com with subject line 'Subscription'

Cancel a subscription —Log in to your account and select cancel subscription. It's that easy. We hate to see you go, if we can work something out, please email us at info@abelincare.com. We’re always happy to help and are always eager for feedback on what's not working for you.

Swap or add products —Log in to your account,

• Swap: select swap products then choose your preferred product.
• Add New: Select add a new product, then choose your preferred product

The list of ingredients can be found on the ingredient page located here.

The list of ingredients are on the product page and on ingredient page located here . 

Yes! Every Abelin product is formulated without any animal-derived ingredients.

Abelin products are formulated with clean ingredients and 97% natural origin, but they are mixed with synthetic ingredients, to guarantee safety and performance.

Absolutely! We don't test any of our formulation on animals nor do we source ingredients tested on animals. 

Our products have a shelf life of 24- 30 months. We suggest keeping our products in a dry place and away from direct sunlight and any heat sources.

No, none of our formulations includes fragrances. We use safe essential oils.

Yes. Our products are lightly scented using safe essential oils and floral water.

While our products are formulated using ingredients that are clean and safe we recommend consulting with your physician before use.

Making your Abelin product is as easy as abc.

1. Fill your Forever Bottle with warm water to the line

2. Add concentrate pouch.  

3. Shake for 5-8 seconds.

For a visual guide, view our How it Works page.

We would recommend room temperature water.

We highly recommend that your forever bottle be empty and clean before every refill. 

Potable (drinkable) water. Any water clean and safe enough to drink, works.  

Rinse it with clean warm water until residue from last use is gone :)

5-8 seconds works! If there are tiny lumps, you can shake for another 5 secs.

After mixing, your product is ready to use. Products with a thicker consistency (lotion- serum and cleanser) will continue to thicken for 5-10 mins after mixing. 

If concentrate sits too long in water before shaking lumps may appear.  Fixing is easy!

• Pour the product into a jar or bowl and whisk with a whisk or fork to break up the lump.

We recommend that you use our Forever Bottle with our concentrate for a great consumer experience and easy making process.

Using our forever bottle creates a smooth process and ensures the product is made as intended. However, if you wish to use your own bottle, here are the instructions.

1. Add 1 cup of potable water (drinkable) to the bottle

2. Add concentrate pouch

3. Shake for 5-8 seconds

Follow mixing instructions on the How it Works page.

We strive to make products that are great for mother earth

• Shipping box- They are fully recyclable

• Forever Bottles - These are designed for a lifetime of refills; however, if needed they are 100% recyclable. 
• Concentrate pouches are made from recyclable plastic but if for unforeseen circumstances and you’re unable to recycle it properly, we are happy to take it back free of charge and responsibly recycle it on your behalf. Simply email us at infor@abelincare.com with subject line 'Recycle my pouch'.

Our mission is to make sure no self-care waste enters our oceans and landfills. That is why all of our packages are recyclable.

Shipping boxes and bottles are curb-side recyclable. Pouches are industrial recyclable- if your community is unable to process industrial recyclable materials please reach out to info@abelincare.com with subject line 'recycle my pouch' and we will issue a return stamp to send your pouches back to us so we may responsibly recycle them for you!

We are currently working with pouch manufactures to create a 100% compostable pouch that can hold liquid and maintain self-care grade freshness. We are hoping to transition by 2023. 

Your forever bottle should last over 100 years. Life happens, if it breaks or needs a lid/ pump replaced you can order a new one from us. Contact us at info@abelincare.com subject line "new bottle". 

Abelin is a family-owned personal care brand. We formulate results driven self-care products that make our world cleaner.  

Our self care concentrates are designed, formulated and handmade in Kelowna, BC. Canada. 

To help people appreciate and build a deeper connection with our home, Earth. We tend to take care of the things we love (most times). If we can remind people how awesome Earth is, maybe we can free it from unnecessary waste. 

We are located in the most Beautiful city in North America, Kelowna, B.C., Canada. 

Subscription ensures you never run out of your fave products, save money (20%+ savings) and keep the planet clean. Subscriptions are not required, you can order refills whenever you need them. 

How it works

• Select your product
• Choose subscription
• Choose how often you’d like refills to be delivered to you.  Every 1, 2, 3, or 4 months

You can cancel, pause, or skip your subscription deliveries in your account at any time. Just log into your account at www.abelincare.com to make any adjustments.

The perks — - Free refillable bottle- 20% off your ongoing 2-Pack refills- Free shipping, always!

Yes, your subscription will renew automatically for each refill frequency you selected during your initial purchase. If you want to modify, change the date of your next order, skip your next order, or cancel your subscription, log into your account on our website. If you need any help, contact us at info@abelincare.com with the subject line "Subscription".

Never. You can cancel your subscription free of charge. You are only responsible for orders sent to you before canceling. To cancel your subscription, log into your account on our website and click ‘My Subscriptions’ and select the subscription you’d like to update. You’ll find the option to “Cancel Subscription” at the bottom of the page. If you run into any trouble, please email info@abelincare.com.

Absolutely!  We offer all of our products for a one-time purchase. Just select “one-time” when selecting your preferences for each product.

Skip refill or change frequency—

You can skip refills from your account page, go to the "shipment frequency" tab. There you can change the delivery frequency or skip refill. You can also email us to help set it up for you.

Cancel a subscription —Log into your account and select cancel subscription. It's that easy. We hate to see you go, if we can work something out, please email us at info@abelincare.com. We’re always happy to help and are always eager for feedback on what's not working for you.

Swap or add products —Log in to your account

• Swap: select swap products then choose your preferred product.
• Add New: Select add a new product, then choose your preferred product.

Yes, you will receive a reminder via text or email 3-5 days before your next refill is processed and shipped.

If you need any (or all!) of your products before your next refill order, log in to your Abelin account. When you go to Subscription Settings, you’ll find items that you can “Add One-Time” for an additional charge. Once you add those to your cart, you will be given the option to “Ship Now” to receive your products before your next refill order. This will not affect or change the date of your next refill order.

We are committed to your 100% satisfaction!

We offer full refunds for any products within 30 days of receiving your product(s). Contact us at help@abelincare.com and we'll do everything we can to make it right. The 30-day window begins on the day you receive your product(s).

We're sorry to hear you didn't enjoy your Abelin products. To return your order, e-mail us at info@abelincare.com with your order number in the subject line to expedite the process.

Your refund should post to your credit card statement 5 - 10 business days after we've received and processed your return.

E-mail us at info@abelincare.com with your order number in the subject line to expedite the process and receive your return label.

Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we have shipped your order, we'll also send you an e-mail with your tracking information so you'll have it on hand.

Orders are packaged and shipped the same day if ordered before 1 pm. Otherwise, it ships the next day. You can expect to have your products delivered within  2 - 3 business days (applies only to Canada and United States customers).

Abelin currently ships to the following countries:

• United States (Including Alaska, Hawaii, and Puerto Rico)

• Canada

All orders are sent via UPS, USPS, DHL or Fedex for customers living in United states and Canada post for customers in Canada.

Unfortunately we can't cancel or modify your order once it's been placed. But contact us at info@abelin.com about possible solutions.

Log into your Account page and you'll be able to see your full order history for both past and in-progress orders.

We typically processed and ship within 24 hours of receiving your order. 

Shipping is free on all orders over $40 or subscription within the US & Canada. For any orders less than $40, our flat shipping rate of $5.99 applies.  

Yes! Free shipping is available for all orders over $55 or for subscription.

We currently accept all major credit cards (Visa, MasterCard, American Express, and Discover) and paypal is available at checkout. We’re excited to explore more payment options down the road, though currently are only able to offer subscriptions with this assortment.

Yes! We have partnered with Sezzle to offer you the option to break your payments into 4 smaller amounts. At the product and checkout page, select Sezzle as your payment option.